South African Police Service Complaints, The SAPS Service Complaints Centre, which forms part of the Component: Management Intervention Analysis Centre and Service Complaints, is in place to help the community to receive optimal service delivery and reduce complaints against the police.
The aim of the process is to redress and investigate a dissatisfaction or disappointment experienced by any person or an organisation, locally, regionally, continentally, or internationally, in relation to an action or inaction regarding the service that was rendered or supposed to be rendered by the SAPS represented by its employee(s).
Besides for complaints to be dealt with on an individual basis, an aggregation of all complaints is also done with a view to identify trends through analysis, of which the findings are then utilised to inform management to effect corrective action.
Complaints can vary from poor service delivery regarding communication, response, investigations, police negligence, police misconduct and complaints against the SAPS Management or members and general complaints.
For easy referral when reporting a complaint, the “Minimum complaint information” required includes, but is not limited to –
Full names and surname of the complainant; Identity number, residential/business address, telephone and cell phone numbers and email address.
Also provide a description of the complaint including the province in which the complaint originated the name of the police station, the case number (if applicable), details of the SAPS employees involved, etc.
Complainants may submit a complaint directly by visiting your local police station community service centre (CSC), Station Commander, Cluster Commander’s office or Provincial Complaints Coordinators: Management Intervention.
OR you can contact us on the following:
| Province | Telephone No | Cell No | Fax No | Email Address |
| Eastern Cape | 040 608 7078 | 082 301 8275 | 040 608 7122 | [email protected] |
| Free State | 051 411 7880/ 7815 | 071 412 2391 | 051 411 7816 | [email protected] |
| Gauteng | 011 274 7786 | 086 026 7787 | 011 274 7792 | [email protected] |
| KwaZulu-Natal | 031 325 5951/ 4886 | 079 877 6536 | 031 325 4952 | [email protected] |
| Limpopo | 015 293 7186 | 072 149 9927 | 015 293 7187 | [email protected] |
| Mpumalanga | 013 759 1438/ 1437 | 082 565 6447 | 013 759 1461 | [email protected] |
| Northern Cape | 053 802 7400 | 063 686 5236 | 053 832 2374 | [email protected] |
| North West | 018 299 7939 | 082 856 0995 | 082 856 0995 | [email protected] |
| Western Cape | 021 409 6535 | 082 469 7721 | 021 409 6577 | [email protected] |
Although it is advisable for any person to lodge a complaint at respective local police stations, when all attempts to get assistance from a station or provinces have failed you, you can contact the National Service Complaints Call Centre on 0800 333 177 or fax to 012 393 5452 or email” [email protected]
Please note: 10111 is only used for crime related emergencies and not for service delivery complaints against the SAPS.