Department Of Human Settlements Call Centre Vacancies
Department Of Human Settlements Call Centre Vacancies,
Dept of Human Settlement: Call Centre: X 18 Positions
CALL CENTRE: PUBLIC LIAISON OFFICERS 18 PERMANENT POSTS
REF NO: DOSH/35/2015
SALARY: R196 278.00 per annum
CENTRE: Pretoria
REQUIREMENTS: Applications are invited from persons holding a Matriculation or Grade 12certificate; a higher qualification would be an advantage; experience incustomers services and orientation to help; working experience at a call centre would be required; Good written and verbal communication skills;good interpersonal skills; general knowledge of the Department of Human Settlements mandate and how government works; Good Listening Skills; Be prepared to learn; positive attitude towards customers; a team player; ability to communicate with customers in English and at least one African language beside home language; must be professional in handling customers on the telephone. And must be computer literate (word, excel, any email system)
DUTIES: The successful candidate will be responsible for: Attend the Public telephone queries from all 9 Provinces including Presidential Hotline. Facilitate resolution with relevant sphere of government (National, Province, or Municipality). Do follow-ups on weekly, monthly and quarterly reports including the Presidential Hotline report Attend events and provide service
fair according to Batho Pele Principles. Liaise with Government Departments for updated of policies and regulations for the benefit of the Public. Capture issues raised by the Public in the database.
ENQUIRIES: Ms Q Mathebula TELEPHONE: (012) 444-9150
APPLICATIONS: Postal address: Private Bag X644, Pretoria, 0001 or hand delivers@
Department of Human Settlements, 260 Justice Mahomed Street, Sunnyside, Pretoria, 0001, for attention: Ms N Nortman
CLOSING DATE: 30 September 2015
NOTE: It will be expected from the selected candidates to be available for the interviews on a date, time and place as determined by the Department of Human Settlements. Applicants must note that further checks will be conducted once they are short-listed and that their appointment is subject to positive outcomes on these checks, which include security clearance, qualification verification and criminal records. If you apply for more than one position in the Department, please submit separate application forms for each post. Applications must be submitted on form Z83, obtainable from any Public Service department and must be accompanied by a detailed CV, together with certified copies of qualification certificates and your ID/Passport. Failure to submit the required documents will result in your application not being considered. Correspondence will be limited to short-listed candidates only. If you have not been contacted within four (4) months after the closing date of this advertisement, please accept that your application was unsuccessful. Please note that the Department reserves the right to fill this post. Please note that this advert is not restricted to Government Employees only